Frequently Asked Questions

Simply browse our products, select your desired items, and add them to your cart. Choose your event dates, and we'll calculate the rental price. Then proceed to checkout to complete your order.

Yes, we require an account to process rentals. This allows us to manage your bookings, track orders, and provide better customer support. You can create an account before checkout.

We accept all major credit cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay. For larger corporate orders, we can also arrange bank transfers. All payments are processed securely.

Yes, you can modify your booking up to 48 hours before your event date. Log into your account, go to 'My Orders', and select the booking you wish to modify. For changes within 48 hours, please contact our support team.

You can cancel orders up to 7 days before your event date for a full refund. Cancellations within 7 days of the event may incur a cancellation fee. Please refer to our Terms of Use for full cancellation policy details.

Yes! We offer tiered pricing for longer rental periods. The longer you rent, the better the daily rate. Check the pricing details on each product for specific discount tiers.

We offer two delivery options: Standard Delivery (3-5 business days) and Express Delivery (next day, available in select areas). Delivery charges vary based on location and volume.

Yes, we deliver across the entire UK. Enter your postcode during checkout to see available delivery options and costs for your location.

Currently, delivery is our standard option. However, for large orders, we can arrange special collection or logistics solutions. Please contact our team to discuss.

For standard delivery, we provide a date range. Express delivery usually arrives between 8am-6pm. You'll receive tracking updates via email so you know when to expect your order.

For certain items like event tech systems, we offer professional setup services. Select this option during checkout or contact us for a custom quote.

We specialize in event technology rentals including tablets, payment systems (EPOS), sound systems, lighting, and more. Visit our Products page to browse our full catalog.

Each product listing includes detailed specifications, images, and technical details. If you need to confirm the exact model for your event, contact our support team.

Equipment is covered by our rental protection. Damage from normal wear and tear is covered. However, loss or theft may result in replacement charges. We recommend adding additional insurance for high-value items.

Yes! We offer 24/7 support for equipment issues. Call our support line or email us immediately if you encounter any problems during your event.

Equipment should be returned on the agreed return date. We'll collect it from your location as part of the rental package, or you can arrange a return shipping label. Visit our Returns page for full details.

Minor wear and tear is normal and covered. For accidental damage, we assess the extent and determine if repair or replacement is needed. You'll be notified of any charges. We recommend discussing damage immediately - don't wait until return.

Our damage policy covers normal wear and tear at no cost. For damage beyond normal use, replacement cost or repair charges may apply. Check our Terms of Use for the complete damage policy.

Yes! If equipment is available, you can extend your rental up to 48 hours after your original return date. Extensions are charged at the daily rate. Log into your account or contact our team to request.

Event Bundles are pre-curated packages of equipment designed for specific event types (corporate events, weddings, conferences, etc.). They're a convenient way to get everything you need at a great price.

Absolutely! Start with any bundle and add or remove items as needed. You'll see the price adjust in real-time so you can build the perfect package for your event.

Setup depends on the bundle. Some include professional installation, others provide self-setup guides. Check the bundle details for what's included.

We support a wide range of events including corporate events, weddings, conferences, exhibitions, festivals, product launches, and more. Browse our Event Bundles to see available options.

Click 'Forgot Password' on the login page and enter your email. You'll receive a link to reset your password. Follow the instructions in the email.

Yes, we use industry-standard encryption and security protocols to protect your data. We never share your information with third parties without consent. See our Privacy Policy for details.

Yes, log into your account and go to 'Account Settings' to update your profile, billing address, and other information.

Log into your account and navigate to 'My Orders' to view all past and upcoming rentals with details and status.

You can reach us via email at hire@instahire.com, phone at +44(0)2078621702, or use the contact form on our website. We aim to respond within 2 hours during business hours.

We're available Monday to Friday, 9am-6pm GMT. For urgent issues outside these hours, please leave a message and we'll get back to you as soon as possible.

Yes! Our team can help you choose the right equipment for your event. Contact us to schedule a free consultation.

You'll receive a tracking link via email once your order ships. You can also track your order anytime by logging into your account and viewing 'My Orders'.